Terms of Service

These Terms of Service (the “Terms”) are a contract between you and Heathen Heritage LLC (“we”, “us”, “our”), which runs Heathen Heritage and the website at https://www.heathen-heritage.com (the “Site”). They cover the Site and everything on it: tarot, rune and astrology readings, horoscopes, the Sky Calendar, the Zodiac Wheel, forecasts, compatibility and chart readings, the journal, the forum, the blog, and the One-On-One and Recorded readings with Freya (together, the “Services”).

These Terms include, and you also agree to, our Disclaimer and our Privacy Policy. Credits and licences for software, fonts and data are on the Acknowledgements page.

“Owners” in these Terms means Heathen Heritage LLC and its members, managers, officers, employees, contractors, readers (including Freya), affiliates, successors and assigns.

We work hard to make the card and rune meanings and the astronomy as accurate and thoughtful as we can, but accuracy of a reading is not something we can promise, and a reading is an interpretation, not a fact. Please read the full Disclaimer.

Some written readings on the Site are put together with the help of artificial intelligence (“AI”), specifically a large language model provided by Anthropic, PBC (“Claude”). In plain terms:

• Cards and runes are drawn by our software, never by AI. The AI does not choose, shuffle or change what you draw.
• The meanings are ours. The meanings, explanations and definitions of the cards, runes, signs and houses were compiled and written by us, and we instruct the AI to build each reading from those descriptions, together with the cards or runes you drew, their positions and, where you gave one, your question.
• The AI’s job is to join those descriptions into one readable reading. For astrology features (horoscopes, forecasts, chart and compatibility readings), our software works out the planetary positions and aspects first, and the AI turns those facts into plain language.
• AI can be wrong. It can misread a description, leave something out, add wording or detail that is not in our descriptions, or produce text that sounds sure of itself and is not. Treat it as storytelling.
• One-On-One readings and Recorded readings are given by Freya, not generated by AI.

What is sent to the AI provider, and how it is handled, is explained in the Privacy Policy. AI-assisted text is covered by every disclaimer and limit of liability in these Terms in the same way as everything else on the Site.

• You must be at least 18 years old (and old enough to form a binding contract where you live) to create an account or use the Services. When you register, you must tick a separate box confirming that you are 18 or older; by ticking it you state that this is true. If you are under 18, do not use the Site. If we learn that someone under 18 has an account, we may delete it.
• You agree to give accurate information and to keep it up to date. One person, one account. Do not share your account or let anyone else use it.
• You are responsible for keeping your password secret and for everything that happens under your account. Tell us right away at [email protected] if you think someone else has used it. We are not liable for loss caused by someone else using your account, unless the law says otherwise.
• Some features need an account, some need a paid plan, and some are open to staff only. We may change what each plan includes (see section 5).

Subscriptions

• Prices. Plan prices are shown in US dollars on the Pricing page, before tax. Paid plans are billed monthly. Taxes are added where required.
• Automatic renewal. Paid plans are subscriptions that renew automatically each month, on the same day of the month you first paid, until you cancel. By subscribing you authorize us, through our payment processor (Stripe), to charge your payment method when you subscribe and again on each renewal at the price in effect, plus any taxes, until you cancel. A promotion code lowers the price only for the period Stripe shows at checkout.
• How to cancel. You can cancel at any time, online, from My Account > Manage billing (Stripe’s billing page), without contacting us, or by emailing [email protected]. Cancelling takes effect at the end of the billing period you have already paid for, and no further charges are made after that. There is no cancellation fee. If you cannot cancel online, email us and we will cancel it. Keep Stripe’s emailed receipt and confirmation.
• You keep your plan until the end of the period you have already paid for. Payments already made are not refunded, including for part-used periods and unused readings, except where the law gives you a right to a refund that cannot be waived.
• Reading allowances (daily, weekly or monthly) are tied to your plan. Unused allowances do not carry over or have cash value.
• We may change prices, plans, allowances and features. A price change takes effect at your next renewal after we have told you (on the Site or by email), and you may cancel before then.
• If a payment fails, we may suspend or downgrade your account until it is resolved. We do not store your full card number; payments are handled by Stripe under its own terms.

Rune Credits

• What they are. Rune Credits are a prepaid balance on your account for buying readings on the Site. 10 Rune Credits cost $1 (one credit is worth 10¢). They are not money, are not a gift card, earn no interest and have no value outside the Site.
• Buying credits. You buy credits in whole dollars, from $5 up to the limit shown, as a one-time payment through Stripe. A reload is not a subscription and never happens automatically. Credits are added once Stripe confirms the payment.
• Spending. A reading your plan includes is always used first. Credits are spent only on a reading you confirm, at the price shown before you confirm. We may change prices in credits; a change never affects a reading you have already bought.
• Single readings by card. Some readings can be bought on their own by card, at the price shown. A reading paid for this way waits on your account until you draw it.
• No expiry. Credits do not expire, and they stay with your account if you change or cancel your plan. We will not close an account for inactivity while it holds credits.
• Not transferable. Credits cannot be sold, transferred, exchanged for cash or moved to another account.
• Earned credits. We may give credits for taking part in the Site, for example under the rules on the forum rewards page. Earned credits work like bought ones. We may change or end any way of earning credits, and we may refuse or remove credits obtained by automation, duplicate or fake accounts, or abuse.
• Refunds and disputes. Credits, and readings bought with them or by card, are non-refundable except where the law requires otherwise or where we choose to refund. If a written reading you paid for cannot be produced, we return its price to you as credits. If a reload or a reading payment is refunded, or you dispute it with your bank, we take back the matching credits up to your balance (this can include credits you earned), and we may hold your credits while a dispute is open.
• Deleting your account. If you delete your account, any credits left on it are lost. We show your balance before you confirm.
• Mistakes. If credits are added or taken by mistake, we may correct the balance.

One-On-One readings with Freya

• One-time price. A One-On-One reading and a Recorded Reading are each a single payment in US dollars, at the price (after any member discount) shown before you pay. They do not renew and are not a subscription.
• A One-On-One reading is a live session, usually 45–60 minutes and sometimes longer, booked through the scheduling page we link after payment (currently provided by Cal.com, a third party). You are responsible for choosing a time, being on time and having a working connection. Freya may need to reschedule; if a session cannot be given at all, we will decide at our discretion whether to rebook it or refund it.
• If you miss your session or arrive late, the session may be shortened or forfeited without refund.

Recorded readings

• A Recorded Reading is a video of about 30 minutes, made for the topic you chose. We aim to deliver the link by email within 72 hours of payment. That is a target, not a guarantee. Check your spam folder and give us an email address that works.
• The video is for your personal, private use only. Do not copy, post, sell, share or publish it.

All paid readings

• Paid readings are non-refundable once purchased, except where the law requires otherwise. If you start a chargeback or dispute a payment you owe, we may suspend your account while it is resolved.
• You get the reading as it is given. We do not promise any outcome, and a reading you did not like or that did not “come true” is not a reason for a refund.
• Discounts for plan members are set by us and may change.
• Bonus readings earned by finding hidden things on the Site have no cash value, cannot be sold or transferred, only extend a spread your plan already includes, and expire. We may change or end that programme at any time, and we may refuse or remove bonus readings obtained by automation or abuse.

You agree not to, and not to help anyone else to:

• break any law or anyone’s rights, or use the Site for anything harmful, fraudulent or deceptive;
• harass, threaten, stalk, shame, impersonate or discriminate against anyone, or post hate speech, sexual content involving minors, or content that encourages violence or self-harm;
• use the Services to give or ask for medical, legal, financial or crisis advice, or to treat a reading as professional advice;
• try to get around plan limits, daily limits, access checks, bonus-reading rules or payments; use scripts, bots, scrapers or other automated means to use the Site or send requests to it; or share, resell or publish readings, meanings or other content in bulk;
• try to find or exploit weaknesses, probe or test security without our written permission, overload or interfere with the Site, or access accounts or data that are not yours;
• try to manipulate the AI, for example by putting instructions into a question or note in order to make it produce harmful, off-topic or unrelated content, extract its instructions, or spend our resources;
• copy, reverse engineer or build a competing product from our meanings, text, software, design or data, except as the law allows;
• upload malware or anything you do not have the right to upload;
• enter another person’s birth details or personal information without their permission.

We may investigate and take action, including removing content, limiting or suspending features, ending accounts and reporting to the authorities, at our discretion and without notice where we think it necessary.

“Your content” means what you put on the Site: forum threads and replies, comments, private messages, your questions and notes, journal entries, your profile name and picture, birth details, and anything else you submit.

• You own your content. You give us a worldwide, royalty-free licence to host, store, copy, display, adapt for display, and process it as needed to run and improve the Services, including sending your questions and chart facts to our AI provider to write your reading. For things you post publicly (forum, comments, public profile), the licence includes showing them to other visitors. This licence lasts as long as your content is on the Site and ends when it is deleted, except for copies in backups and anything others have already quoted or shared.
• You promise you have the right to post it and that it does not break the law, these Terms or anyone’s rights. You alone are responsible for it and for what happens because you posted it.
• The forum and comments are public. Other members’ posts are their own opinions, not ours, and the Owners do not check or endorse them. Do not post anything you want to keep private, and never post passwords, payment details or government IDs.
• We (and the staff we appoint as moderators) may remove, edit, lock or move content, or ban people, at any time for any reason, and are not required to. You can report a post from the forum. Your journal entries and reading notes are private to your account.
• Private messages are between you and the member you write to, and the same rules apply to them as to everything you post (no harassment, spam or advertising). You can block a member, and report a message: the staff then see that message and the few before it, and may remove it or act against the sender. Messages written to the staff are read by our administrators.
• If you tell us how to improve the Site, we may use the idea without owing you anything.

The Site, its software, design, text, card and rune descriptions and interpretations, readings written by Freya, videos, images, logos and the name Heathen Heritage belong to Heathen Heritage LLC or its licensors and are protected by copyright, trademark and other laws. Some artwork, fonts, software and data are used under third-party licences and remain the property of their owners; they are credited on the Acknowledgements page.

We give you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Site and to keep and use your own readings for your own personal, non-commercial purposes. Nothing else is licensed to you. You may not copy, sell, republish, train a model on, or commercially use our content without our written permission.

AI-written readings may be similar to those given to other people with the same cards, and we make no claim that any reading is unique or that it is free of third-party rights.

If you believe something on the Site infringes your copyright, email [email protected] with: your name and contact details; what the work is and where on the Site the material is (a link); a statement that you have a good-faith belief that the use is not authorized by the owner, its agent or the law; a statement, under penalty of perjury, that the information is accurate and that you are the owner or authorized to act for the owner; and your physical or electronic signature. We may remove material and end the accounts of repeat infringers. If you believe material was removed by mistake, you may send us a counter-notice with the details the law requires.

The Site relies on and links to services run by others, for example payment (Stripe), human verification (Cloudflare), scheduling (Cal.com), AI (Anthropic), place data (GeoNames), hosting and email. We do not control them and are not responsible for their content, availability, security or practices. Their own terms apply when you use them. A link is not an endorsement.

How we collect and use personal information is explained in the Privacy Policy. In short:

• Information you share with us is stored on our servers using server-side encryption for the most sensitive items (such as journal entries and reading notes) and other safeguards for the rest. No method of storing or sending data is perfectly secure. Despite every precaution we take, your information could be exposed through an attack, a mistake, a flaw in software we or others use, or events outside our control. We cannot and do not guarantee its security, and you use the Site and share information with us at your own risk. Do not put anything into the Site that would cause you serious harm if it were exposed.
• You can delete your account. Ask for deletion from My Account. Your account and the data tied to it are deleted if you do not sign in again within seven days of asking. Signing in during that time cancels the request. Some records may be kept where the law requires (for example payment and tax records) or for security and dispute purposes, and copies in backups disappear on the normal backup cycle.
• Emails. We send the service emails the Privacy Policy describes. We send promotional email or text messages only if you have separately and specifically agreed to receive them, and you can withdraw that at any time. Creating an account or buying something is never a condition of agreeing.
• Deletion and other privacy requests made under the law can be sent to [email protected] at any time; the Privacy Policy explains how we handle them and how long we take.
• You can export what the Site generated for you. Everything we have written for you (your readings, horoscopes and journal) can be saved and exported before you leave. After deletion we cannot recover it.

You may stop using the Site at any time. We may suspend, limit or end your access, or delete your account, at any time and for any reason, including a breach of these Terms, risk to others or to the Site, non-payment, or inactivity (but not for inactivity while your account holds Rune Credits), with or without notice. If we end your account without cause while you have a paid plan, we may at our discretion refund part of the current period. Sections that by their nature should survive (including sections 2, 7, 8, 11 and 13 to 18, and 20) survive ending.

Some places do not allow some exclusions, so some of the above may not apply to you. Where that is so, the warranty is limited to the shortest period and smallest scope the law allows.

These limits apply even if a remedy fails of its essential purpose. They are a basic part of the deal and reflect the price (and the free access) of the Services. Some places do not allow limits like these, so they apply only as far as the law allows. Nothing in these Terms limits liability that cannot be limited by law.

If you live in California, you waive California Civil Code section 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” You waive any similar law of any other place.

You agree to defend, indemnify and hold harmless the Owners from any claim, demand, loss, liability, damage, cost or expense (including reasonable attorneys’ fees) that arises from or relates to: your use of the Site; your content; your breach of these Terms or the law; your violation of anyone else’s rights; or any decision, action or harm to you or any other person that follows from a reading or anything else on the Site, including claims brought by your family members, heirs or anyone you shared a reading with. We may take over the defence of any matter at our expense, and you agree to help.

Please read this section carefully. It affects your legal rights, including your right to go to court.

• Talk to us first. Before starting any formal claim, email [email protected] with a description of the problem and what you want. Both sides will try in good faith to settle it within 30 days.
• Binding individual arbitration. If it is not settled, any dispute between you and the Owners about the Site, the Services or these Terms will be decided only by binding arbitration run by the American Arbitration Association under its Consumer Arbitration Rules (or another provider we both agree to), not in court. The arbitrator applies these Terms and can award what a court could, only to you individually. A hearing, if there is one, will be held by video or phone, or in Washington, as the rules allow. Judgment on the award may be entered in any court that has jurisdiction.
• Exceptions. Either side may bring an individual claim in small claims court if it qualifies. Either side may go to court to stop misuse of its intellectual property or unauthorized access to the Site.
• No class actions. To the fullest extent permitted by law, you and we may bring claims only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, representative or mass proceeding. The arbitrator may not combine more than one person’s claims.
• No jury. If a claim ends up in court, you and we each waive the right to a jury trial, to the extent the law allows.
• Time limit. To the extent the law allows, any claim must be brought within one year after it first arose, or it is barred forever.
• You may opt out of arbitration. Within 30 days of first accepting these Terms, email [email protected] with the subject “Arbitration opt-out”, your name and the email on your account. Opting out does not change anything else in these Terms.
• If the class waiver is found unenforceable for a claim, that claim goes to court in Washington and not to arbitration.

These Terms, and any dispute between you and the Owners, are governed by the laws of the State of Washington, USA, and applicable federal law, without regard to conflict-of-law rules. For anything that is not sent to arbitration, you and we agree to the exclusive jurisdiction and venue of the state and federal courts located in Washington, and you waive any objection to them. If you use the Site from outside the United States, you are responsible for following your local laws, and you agree your use is governed by this section to the extent the law of your home place permits.

We may change, pause or end any part of the Site or Services at any time, with no duty to keep any feature, reading or content. We may update these Terms from time to time. We will post the new version here with a new “last updated” date and, for important changes, tell you on the Site or by email. If you keep using the Site after a change takes effect, you accept the new Terms. If you do not accept them, stop using the Site and delete your account. A change does not reach back to disputes that began before it.

• Whole agreement. These Terms, the Disclaimer and the Privacy Policy are the whole agreement between you and us about the Site, and replace anything earlier. If they conflict, these Terms win over the Disclaimer, and the Privacy Policy rules on personal information.
• If a part fails. If a court or arbitrator finds part of these Terms invalid, that part is cut down as little as needed to be valid, and the rest stays in force.
• No waiver. Not enforcing a right is not giving it up.
• Transfer. You may not transfer these Terms or your account. We may transfer them, for example in a sale or reorganization of our business.
• Beyond our control. We are not responsible for failing to perform because of events outside our reasonable control, such as outages, internet or power failures, attacks, provider failures, acts of government, disasters or illness.
• Electronic notices. You agree we can give you notices by posting them on the Site or emailing the address on your account, and you agree that electronic acceptance (a click, a sign-up, signing in) is a valid signature.
• No partnership. Nothing here makes you our employee, agent, partner or joint venturer.
• Export rules. You may not use the Site where the law forbids it, or if you are on a list of barred persons.
• Your local rights. If the law where you live gives you rights that cannot be waived, these Terms do not take them away.

Heathen Heritage LLC
Email: [email protected]

Questions about these Terms, requests to delete or export your data, copyright notices and arbitration opt-outs all go to that address.